Question 1

What is an unlimited graphic design subscription service?

Accepted Answer

An unlimited graphic design subscription service allows you to submit as many design requests as you need under a single, flat monthly fee. Instead of paying per project or managing individual freelancer invoices, you get consistent access to a dedicated creative resource without the unpredictability of project-based pricing. Unlike traditional design agencies or freelance arrangements, an unlimited graphic design subscription gives you a structured, always-on creative capability.

Question 2

How is Cueball's unlimited graphic design subscription different from others?

Accepted Answer

Cueball is creative infrastructure, not a design factory. You select a brand-aligned designer who becomes your long-term creative partner. Designer ownership does not rotate. Work moves through structured production capacity, not a random ticket queue. You know exactly how many tasks are active and where each one stands. Motion graphics and video design are included in every plan at no extra cost.

Question 3

What does a dedicated designer mean?

Accepted Answer

A dedicated designer is your long-term creative partner — a single, specific designer assigned to your account who stays with you throughout your subscription. They are not shared across dozens of clients or rotated out each month. Over time, your dedicated designer builds a thorough understanding of your brand, including your visual identity, tone, and preferences, meaning every new request requires less briefing and fewer revisions.

Question 4

How does the free trial work?

Accepted Answer

After your discovery call, we run a real design task from your brand to find designers who match your style. You review all the samples and select the best match — that designer becomes your dedicated creative partner. Your 7-day risk-free trial then begins. No credit card required, no commitment. You submit real design requests and experience our full workflow. At the end, if satisfied, you move onto your chosen monthly plan. If not, simply let us know — no questions asked, no charges applied.

Question 5

What is production capacity?

Accepted Answer

Production capacity refers to how many design tasks run in parallel at the same time. Your plan determines how many tasks your designer can execute simultaneously, keeping output predictable without compromising quality. Starter: 1 active task. Growth: up to 3 active tasks. Scale: up to 5 active tasks. Capacity does not limit the total number of requests you can submit — it determines how many move forward simultaneously. You can queue as many requests as you need.

Question 6

How long does it take for design requests to be completed?

Accepted Answer

Our average turnaround time is 12-48 hours for most design tasks, depending on the complexity of the request and the number of active tasks on your plan at the time. Simpler tasks like social media graphics or minor edits are often delivered within 12-24 hours. More complex deliverables such as detailed illustrations, multi-page documents, or motion graphics may use the full 48-hour window or more.

Question 7

How many revisions can I request?

Accepted Answer

Every plan includes unlimited revisions. There is no cap, no revision limit, and no extra charge for feedback rounds. You can request as many rounds of revisions as you need until every design exactly matches your brand and expectations. Revision turnaround typically follows the same 12-48 hour window as new tasks.

Question 8

Can I pause or cancel my subscription?

Accepted Answer

There are no long-term contracts. You can scale your plan up or down as needed. To cancel, simply send an email before your next billing cycle — no questions asked, no charges applied. Pausing can also be arranged by contacting your account manager. Your dedicated designer and workflow remain in place so you can pick up exactly where you left off.

Question 9

What design types do you create?

Accepted Answer

We cover brand identity, logos, social media graphics, digital ads, email templates, landing pages, website UI/UX, print collateral, infographics, e-books, presentations, pitch decks, motion graphics, video design, Amazon content, streetwear graphics, packaging, and merchandise graphics. Motion graphics and video design are included in every plan at no extra cost.

Question 10

Is Cueball suitable for agencies?

Accepted Answer

Yes. The Scale plan at $1,499/month is purpose-built for founder-led agencies that need consistent, high-volume creative output for their clients. With up to 5 active tasks running in parallel and dedicated creative team support, agencies can use Cueball as a white-label design arm without the overhead of in-house hires.

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